This document establishes the conditions governing the use of this website (www.bogavana.com) and the purchase of products on it. Please read these Conditions carefully before using this website.
USE OF WEBSITE
By using this website and placing orders through it, you agree to:
- Make use of this website only to make legally valid queries or requests.
- Do not make any false or fraudulent order. If it could reasonably be considered that an order of this nature has been made, we will be authorized to cancel it and inform the relevant authorities.
All content on the Site, products, brands, names and logos are the property of "BOGAVANA" and / or its licensors, and are protected by copyright, trade secret or other intellectual property laws or treaties.
The prices of the products, services, promotions, availability and effective sale dates on this site may change at any time. Prices are handled in US dollars. The prices displayed on the "Site" are valid only for this means of sale.
Bogavana does not share customer information, including email addresses, outside of Bogavana.
Even within Bogavana, we restrict access to your information to those in other areas of the company who do not need to know your information. Any third party companies that we use to provide you with products or services are required to keep your information safe and confidential.
The only times you will receive an email from Bogavana will have something to do with an order you placed, a query you made, and / or an occasional promotional email. You can choose not to receive our promotional emails at any time.
How do we protect your data?
Data transmissions over the Internet cannot be guaranteed to be 100% secure. Accordingly, you understand that any information you transfer to us is done at your own risk. That said, once we receive your transmission, we have technical and organizational measures to help protect your data from loss, tampering, unauthorized access, etc. We continually adapt our security measures in accordance with technological progress and developments.
For card purchases, we work with an authorized payment agent who helps us directly verify with your bank that the card is valid for purchases. When you pay by card, we reserve the right to carry out an identity check.
Your account information:
You can access your personal account to update your personal data. However, please note that your personal account information is protected by your username and password. It is your responsibility to maintain the security of your username and password, as any action taken while connected to your account will be your responsibility.
All payments are made through a payment gateway that is responsible for processing the transaction applying the necessary security measures, such as the SSL security certificate. These platforms function as a virtual dataphone.
For orders placed in the United States, we will accept a return within 15 days after the delivery date.
For international orders you can return it within 30 days. It is important to mention that in order for us to accept a return, the items must be in perfect condition, have all the labels and the original package. Items MUST be new and never used. We will not refund cash for returned items, we can only exchange items for new items.
Shipping costs will not be refunded. In case you do not have the item for which you want to make the change, you will have that balance in favor for 6 months. Keep in mind that the products to which some type of discount has been applied are considered final sale and are not suitable for exchanges or money back. Read more about our return policy.
To manage your return you only have to make the request to the email firstname.lastname@example.org In response we will send you a return authorization form for you to complete. When requesting the exchange make sure to provide all the details (product and size), so we can manage the shipping process.
Do not forget to include a copy of the original invoice in the package, this information is essential to manage the procedure smoothly.
Bogavana will only accept the return of products that present factory defects; You must be sure of your choice when ordering as they do not make returns for details related to the color or style of the garment.
In Bogavana the orders will be carried out in the next 3 business days after having made the order and the payment has been confirmed, through USPS with the order number you will have the possibility to track the order at any time with the link that we will provide.
Shipping costs include the cost of handling the garments, packaging and shipping as such are borne by Bogavana worldwide.
Local orders of any swimsuits ship within 1-3 business days in the United States. These times don’t apply when shopping during holidays. Any order of beachwear products or accessories read in the product description about the current expected delivery time.
Orders of international shipments will depend on the region. These times may vary if package is hold by local authorities or customs.
As soon as we ship your order, we will send you an email with your tracking number, so you can check the status of your package. In case you don't receive your order, you can email us at email@example.com.